We deliver our goods also to the following countries:
Slovakia, Poland, Germany, Austria, Hungary, Italy, France, United Kingdom, Romania.
Contact us for the conditions on delivering to another countries.
The delivery costs are from 9€ to 16€ !!! See prices per country bellow.
How can you get the goods from us?
- Send us your order via e-mail to email@example.com
- Your order has to contain: the name of product, size, your delivery address and phone number (to clarify any open question directly with you).
- The prices of products in our webshop are listed in Czech crowns (Kč). Here you can count the price in your currency: http://prevodmen.cz/, we will charge you the price based on actual currency exchange rate in day of sending.
- Delivery time is usually one working week, all shoes we have on stock.
- Terms and conditions apply according to Czech law (expect goods returning, see it bellow)
- We provide 2-years warranty, it is the most important for you!
- Ideally you can pay directly to courier. Some of couriers are able to collect your payment by card, but we can not guarantee it.
- You can pay via bank transfer of course, is it possible. Put this payment option to your order and we will send you information necessary for bank transfer. All transfer charges for the processing are billed to you (we require all international transfers to us to be made with the OUR instruction) and the costs depend on your particular bank. (for example international bank transfer from Czech Republic costs approximatelly 10€).
Our account IBAN CZ5801000001071684760207, SWIFT KOMBCZPPXXX.
- Payment by your credit or debet card directly to us is not possible – we do not allow it.
What will you do if the shoes do not fit to your foot? You can send them back!
If you have problem with size, send us an e-mail with your description to firstname.lastname@example.org. You send the parcel back to our shop or you have to arrange shipping to your local warehouse yourselves. We try to find the cheapest option for you and this is the reason why we provide you with the local warehouse address individually - costs are depend to country of your delivery. It’s up to you if you send it to the local warehouse (or to our shop in Prague) by post or by courier, the costs are yours.
Slovakian customers send parcels back to our Prague shop via Slovenská pošta or Packeta directly. The reason is cheaper costs for the customer.
All returning cases have to be solved based to agreement with email@example.com.
The changing of sizes or the restocking fee for returning of your payment back to you and for returning the shoes are 10€. The delivery costs are not refunded. It is valid for countries bellow, next countries will be calculate individually - it depend to delivery costs.
We will refund payment, send us your account number (IBAN and BIC or SWIFT). We will send back payment in €.
The fees will shared between customer and are.
The delivery costs:
Slovakia Packeta (=Zásilkovna) 100 CZK
Slovakia Post 250 CZK or 230 CZK
Germany, Austria, Hungary
Italy, France, UK, Romania
For conditions for other countries (rest of EU etc.) contact firstname.lastname@example.org